Free diagnosis in 15 minutes · intervention within 1h for Plus customers, 4h for isolated emergencies. Pre-fix backup guaranteed · no "let's hope it works".
For each one we have a procedure, an authorized action safelist, and a documented recovery timeline.
HTTP 500, 502, 503 · "internal server error", white screen, plugin that broke everything after an update.
Redirects to porn sites, spam links on the homepage, defacement, suspicious external JavaScript, Google Safe Browsing alert.
Site slow > 5s, Lighthouse score below 30, CPU spikes, slow database queries, Black Friday coming and the site can't handle it.
No call center, no "I'll get back to you" without a defined timeline. One person follows your case from start to finish.
Fill out the form or message us on WhatsApp · we reply within 15 min with a diagnosis (probable cause + recovery timeline).
Before touching a single file, encrypted full backup of your site · `.MALWARE-{ts}.bak` for every modified file. Zero overwrites without a safety net.
Execution of authorized safelist · for sensitive cases (business decision, compromised account) manual intervention + your confirmation.
Detailed report of what was done · "change password" email · backup retained for 30 days · auto-revoke credentials after 7 days.
The more details you give us, the faster we can find the cause. No commitment · no sales pitch · we tell you what happened and what needs to be done. If it's a case we can handle, we send you a quote. If it's not the right fit for us, we'll tell you honestly.
For those who aren't our customers yet. Clear packages, no surprise quotes.